I just got off the telephone with Connie Sanders during the DFW Business. I questioned for her name because she was so type and beneficial to us. I have hardly ever encountered another person so useful and caring. If all of your Reps may very well be like her you might have an exquisite airline.
I'm so dissatisfied in just how my very last flight was managed as what I take into account myself a valued customer/
I remaining LGA August 26, 2015 and possess my baggage declare ticket but require a duplicate of my airlinet ticket mainly because I arrived dwelling to find my jewelry and purse were lacking from my luggage – I have filed a assert bu they want a duplicate of my ticket and I can’t uncover it – can u send me a duplicate of it or inform me how I can discover it — everything else was in tact practically nothing disturbed except this stuff and purse was laying of best and jewelry was in facet pocket
PS I'd her over the return flight and it had been evenm much better she life during the Phillie area And that i lived in exactly the same space for pair years so we had a conversation about that .
Uncover challenges making contact with AA reservation by telephone, its always hectic and unachievable to talk to the reservation employees, when contacted. Would prefer to communicate by e-mail, please give me an email handle of Ecuador Reservation Division. Several thanks.
I are already about the mobile phone for three hrs trying to take care of an issue where by my bag was split open and my possessions missing.
I am so amazed by Tracy Miller inside the reservations Office. I unintentionally booked a flight to the incorrect spot and was freaking out, and he or she worked with me to not just get me to the proper location but will also uncovered exactly the same price.
To the returning flight we checked in and the staff members greeted us and appeared very Specialist. Needless to say right until we go to the counter. The young person was very inexperienced. The agent next to him discussed that we put the wrong ticket on one among our 8 luggage. They two gentlemen could not get the job done it out and in essence informed us everything was ok.
The entire crew workers was great , but this person went beyond the roles expectations and should be praised navigate to this website and regarded. I’m also pleased we obtain a snack yet again.
Speaking using an American Airlines agent can be a obstacle. Did you go throughout the very same headache or was you working experience greater that a lot of. Share your ideas with us.
My situation was a bag that was overweight. One particular lady retained indicating I could only acquire fifty lbs, regardless if I advised her I used to be read the full info here joyful to pay overage costs. This other girl was not too useful. Nonetheless, Nina Kong went certainly out of her way to help you me… contacting for data, looking things up…she even helped me go the bag to a secure location while I went through it to see if I could rearrange and pull some excess weight out.
My very first and past time and energy to fly with American Airlines: I'm a larger lady and I paid out more for seats on two of my flights to ensure that I wouldn't be a burden to other travellers. Why I don’t know there was almost nothing different about them. My previous flight to my spot over at this website was cancelled and I didn't discover until finally I used to be on my way to the gate. They attempted to rout me to a different airport with very little knowledge of the opposite airport. Following a four hour delay I arrived at my vacation spot.
Once i arrived at the airport I requested equally on the ticket counter, when we checked our baggage, and within the Admirals Club to verify that we were being in Business Course. Both moments I had been instructed we were in Business. My Boarding Go showed seats 16A and 16B, as this is just one row driving Business, I didn't understand till I boarded that we ended up actually in Mentor.
The entire opposite is your personnel Liibide (sorry I didn’t obtain the spelling of his title). I wait to contact him a Client Service Rep. He did aid me with some problems I had on my outgoing flight but generally was of no aid whatsoever with my return flight.